Stockist Terms & Conditions
All authorized retailers will receive wholesale pricing (”WP”), plus the cost of shipping. Prices are subject to change without notice. The manufacturer’s suggested retail price of our products (“MSRP”) is the minimum price for which you are permitted to sell our products without our express prior permission in writing. The MSRP is the price at which we sell our products to consumers who contact us directly (plus any amounts in respect to any duties, taxes or shipping that are applicable). Personal delivery can be arranged in advance for authorized retailers in the greater NYC area.
Minimum Order Quantity varies depending on product category and is required for opening orders; no minimum required for reorders. Upon delivering your digital invoice (confirmation of received order) your items will be placed in our production schedule the next available business day. Standard production lead time for non-customized orders is 4-weeks. Any changes or cancellation to orders must be emailed to firstname.lastname@example.org within 72-hours of receipt of digital invoice. All of our products are handmade. Due to the nature of our production methods & values, each product will vary slightly.
Wholesale ordering is done through a private online platform. Once a retailer’s application has been accepted they will receive access to this platform.
We welcome custom commissions and collaborations. Pricing, MOQ’s and lead times are determined per project. please email email@example.com to inquire. Please note, we reserve the right to decline custom order or collaboration requests for any reason.
Invoices are issued digitally and can be paid via paypal or any major credit card. Payment on initial orders is due upon receipt of invoice. Opening orders must be prepaid before items are released for shipment. Payment on invoices are Net 30 of receipt of invoice. Items are release upon accordance to specified lead time. Late payments incur a late fee equal to 10% of total due, and compounds weekly.
DAMAGES / DEFECTS
Please inspect all shipments immediately upon arrival. Contact Positive Times at firstname.lastname@example.org within 15 calendar days of receipt of damaged or defective shipments. All returned merchandise will be replaced with new merchandise. After 15 days from delivery date retailers are welcome to report damaged or defective merchandise, however late replacements will be made at our discretion and may incur shipping charges for the retailer.
RETURNS / EXCHANGES
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.